Refund removed

[mich161616]

Hi,

I purchased an item on 9th February on Facebook but paid goods but when the buyer came to post it was different from what had been advertised so I asked for a refund.  She did this, it was pending for a little while and then was removed.  She says that I have the money but unless I am missing something I don't.  What should I do?  Am I wrong do I have the money?

Thanks,

Michelle

[kernowlass]

@mich161616

Sounds as if she funded the paypal refund from her bank account but the refund failed as she did not have enough in her bank account to pay the refund.

Why not try opening a dispute, if you can open one for the appropriate option then she could not have refunded you.

[mich161616]

Thanks.

That does seem likely.

What would be the appropriate option for a dispute?

x

[kernowlass]

@mich161616

If you received the goods then 'item received but not as described'.

If you did NOT receive the goods then 'non receipt of item'.