No payment
Sarah_Jayne
Contributor
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Posted on
Mar-06-2018
02:38 PM
A couple of days ago I sold two items on Depop, I got emails saying that they have been paid for through paypal, both customers have said the money has left their accounts but I have had no payments coming into my account, I’m not sure if it has something to do with the fact I have another email linked to my paypal account apart from my primary email, but I can’t delete the unused email it says there’s a problem and to try again ,I’m not sure what to do
2 REPLIES 2
kernowlass
Esteemed Advisor
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Mar-16-2018
05:23 AM
As an email address identifies a paypal account then it would depend on what email address you provided to your buyers for payment on the Depop site as to where the monies gone.
Advice is voluntary.
Kudos / Solution appreciated.
PayPal_Donna
Moderator
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Mar-16-2018
06:35 AM
Hi Sarah_Jayne,
Welcome to the PayPal community.
You can also check that both email addresses match on both sites and that they are confirmed on the PayPal site.
Here is how you confirm the email address: Confirm .
-Donna
Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
Related Content
- Receiving money from overseas in Sending and receiving money
- Pending payment in Sending and receiving money
- Can a payment from another PayPal account be retracted or cancelled by the person sending the money. in Sending and receiving money
- paypal.checkouts.online - is this legit? in Sending and receiving money
- Payment question!! in Sending and receiving money