Items paid for but merchant says no payment received

[Manny9]

I've been in touch with the merchant about a phone I ordered payment went out on march 4th but they can't find any payment...what do I do next?

[PayPal_Donna · Accepted solution]

Hi Manny9,

Welcome to the PayPal community and thank you for your post.

As your question is very account specific, I would advise you to contact our customer care department who can help you further. You can do this by clicking on the Contact Us link at the bottom of every PayPal page. You can also contact us via our Facebook Page or Twitter @askPayPal.

-Donna