Cant claim money

[GoldenPathOP]

Hello,

I got a payment but when I click on claim in my email, it directs me to https://www.paypal.com/myaccount/home and I recieve no payment or error

Please help

[PayPal_Donna]

Hi GoldenPathOP ,

Welcome to the PayPal community and thank you for your post.

You may need to confirm your email address in order to receive this payment.

Here's how to confirm your email address.

1. Go to Settings.
2. Click Update next to the email address you want to confirm.
3. Click Confirm this email and we'll send you an email.
4. In the email we send you, click the Confirm your email button to complete the confirmation process.

You will automatically return to the PayPal site where you will be asked to enter your password and the confirmation process will be complete.

Once your email address is confirmed, you can accept payments and the money you receive will show in your PayPal balance. However, you’ll still need to link a bank account or card to your PayPal account before you can send payments. When you send a payment that is greater than your PayPal balance, the difference will come from the bank account or card you link.

I hope this helps.

-Donna