Buyers address missing

GourmetCafe
Contributor
Contributor

Hi

 

On my last transaction of a purchase from a buyer the buyers address details are missing.

 

Please can you tell me how to locate this address or what the problem is.

 

Many thanks

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1 REPLY 1

PayPal_paula
Moderator
Moderator

Hi GourmetCafe, 

 

Is it possible that your buyer paid you using a personal payment as these payments do not have the address in them. 

 

I would review the transactions also to ensure it was sent as a goods payment. If so the address should be in there. If you are still not seeing it I would recommend that you contact us directly so we can take a look for you. 

 

To contact us please click on the contact us link at the bottom of any PayPal page.

 

Thanks for posting 

Paula 

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