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I received an unauthorized charge on my account the other day for $199.99. It came from Paddle.com and was for some software called CleanMyMac X (which I never purchased). I filed a dispute saying it was an unauthorized charge. It was denied in less than 24 hours stating that it "was not an unauthorized charge." What the heck? It absolutely was unauthorized and now I have no other way of contacting Paypal. I've also contacted the merchants with no luck. Id like to get my $200 back, please! Thanks.
Solved! Go to Solution.
Hi @cOr10pms, thanks for posting to our Community! I’m sorry to hear there’s an unrecognized transaction and I’m glad you contacted us. Before we progress further, have you checked to see if this is an unrecognized billing agreement payment?
Here’s some information on how to locate your preapproved payment agreements:
We have more information about how to cancel a preapproved payment agreement here:
If you still do not recognize the transaction and want to report it as unauthorized, please make sure you update your password & security questions and report any unauthorized activity to us. Don’t worry, we offer full protection for confirmed unauthorized transactions. We may take up to 10 business days to review any unauthorized claim and we’ll send you an update via email.
Here's how to report potential fraud
Here's how to report a billing issue
Learn about secure password tips here
I hope that helps! -Adam
Hello @gpor2001. Just to give you an overview you may file a dispute for unauthorized charges but then you might be unaware that you've signed up for a subscription.
To check or cancel your pre-approved billing agreements:
We were confused by a similar charge of $79.99 to paddle.com and figured out it was for PDF Expert which was a renewal. You might want to think back to ordering some other kind of software that was just billed through paddle.com.
Filed a dispute for unauthorized charge from Paddle.com. Paypal denied it. Checked my automatic payments under settings, Paddle.com was not listed. This is just a big scam.