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Unauthorized Charge made from Paddle.com - Filed a dispute and it was denied??

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gpor2001
Contributor
Posted on

I received an unauthorized charge on my account the other day for $199.99. It came from Paddle.com and was for some software called CleanMyMac X (which I never purchased). I filed a dispute saying it was an unauthorized charge. It was denied in less than 24 hours stating that it "was not an unauthorized charge." What the heck? It absolutely was unauthorized and now I have no other way of contacting Paypal. I've also contacted the merchants with no luck. Id like to get my $200 back, please! Thanks. 

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Unauthorized Charge made from Paddle.com - Filed a dispute and it was denied??

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PayPal_Adam1
Moderator

Hi @cOr10pms, thanks for posting to our Community! I’m sorry to hear there’s an unrecognized transaction and I’m glad you contacted us. Before we progress further, have you checked to see if this is an unrecognized billing agreement payment?

Here’s some information on how to locate your preapproved payment agreements: 
We have more information about how to cancel a preapproved payment agreement here:

If you still do not recognize the transaction and want to report it as unauthorized, please make sure you update your password & security questions and report any unauthorized activity to us. Don’t worry, we offer full protection for confirmed unauthorized transactions. We may take up to 10 business days to review any unauthorized claim and we’ll send you an update via email.
Here's how to report potential fraud
Here's how to report a billing issue
Learn about secure password tips here
 

I hope that helps! -Adam

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Unauthorized Charge made from Paddle.com - Filed a dispute and it was denied??

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Maengles
PayPal Employee

Hello @gpor2001. Just to give you an overview you may file a dispute for unauthorized charges but then you might be unaware that you've signed up for a subscription. 

To check or cancel your pre-approved billing agreements:

  1. Go to Maengles_0-1586268558978.png

     

     Settings.
  2. Click Payments.
  3. Click Manage pre-approved payments.
  4. Select the merchant's name or email address.
  5. Click Cancel.

Unauthorized Charge made from Paddle.com - Filed a dispute and it was denied??

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desirreebauman
Contributor
I don't have an subscriptions for Paddle and was charged $79.99. How did they get my information?

Unauthorized Charge made from Paddle.com - Filed a dispute and it was denied??

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KBKC
New Community Member

We were confused by a similar charge of $79.99 to paddle.com and figured out it was for PDF Expert which was a renewal.  You might want to think back to ordering some other kind of software that was just billed through paddle.com.

Unauthorized Charge made from Paddle.com - Filed a dispute and it was denied??

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It happened the same to me! They charged me 39,95 € and didn’t know anything about this company. Clearly is a fraud and PAYPAL IS NOT HELPING! THey say it was an authorised payment and I never pay anything from this company... it’s so frustrating We have to take legal action! what did you do?

Unauthorized Charge made from Paddle.com - Filed a dispute and it was denied??

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Mase3079
New Community Member
Exactly the same thing happened to for a $105.00 and I did not order anything

Unauthorized Charge made from Paddle.com - Filed a dispute and it was denied??

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John1965bmw
Member
Think good Or you bought something because it is correct. You only do not know paddle. I had the same issue. Afterwards it was correct i bought something only the name of that company was not on the paypal account,

Unauthorized Charge made from Paddle.com - Filed a dispute and it was denied??

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It happened the same to me! And PayPal is not helping This company <Removed> is a fraud!

Unauthorized Charge made from Paddle.com - Filed a dispute and it was denied??

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Temp20220917f
New Community Member

Filed a dispute for unauthorized charge from Paddle.com. Paypal denied it. Checked my automatic payments under settings, Paddle.com was not listed. This is just a big scam.

Unauthorized Charge made from Paddle.com - Filed a dispute and it was denied??

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Cb410
Contributor
I had this too but with 5€ can PayPal block this site or warn for it

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