This Proof of delivery case will blow your mind

[shashkum78]

I run a small software development consultancy firm and use Paypal to invoice my customers which are businesses and have PayPal business account. In my last project I was working with manager of co say ABC Pvt Ltd with email id [removed]. I used to share monthly PayPal links with her and receive email from PayPal saying payment sent by "ABC Pvt Ltd" (stay with me this piece is relevant to this case😐). Finally the project got completed and I handed over final code to manager and got her sign off from her email [removed]  and went on with my life. 3 months later i get 5 disputes from the company to refund entire payments across 5 invoices for "Item not received" . shockingly my proof of delivery i.e. email confirmation from [removed]  is marked invalid by the claims team because they said claimant (business) email is [removed] (i am not joking!😳) also their contact email on Paypal business account is [removed]  🤡and these emails don't match with [removed]  who has accepted the code. PayPal went ahead and refunded entire payment to buyer within hours of opening appeals (which is a case study for high-class productivity in itself) .Apparently , I have exhausted all my options to reach PayPal as once their appeal process is closed even gods refuse to help.😵 I am in shock with sheer absurdity of the process PayPal followed in this case. Of all WT* moments in life this tops by far.😱

[shashkum78]

Thank you for your wishes @VMAC2 !  buyer's company seeking services through their employee and making payment through PayPal company account; leading to mismatch in email ids in proof of delivery email  seems like such a straight forward case! The buyer's employee has surely done this multiple times before and PayPal right now looks like working with the buyer rather than providing anything close to 'fair arbitration'. I have 100+ email correspondence with this buyer along with confirmation email from the employee confirming that she has received final custom built code in her company account against the 3 invoices of $2500+ cleared by her company months apart. However PayPal team didn't even read the documents I shared during appeal and keeps repeating "invalid"  proof of delivery in response to every reach out including via PayPal message center, call agent, BBB, Twitter,Facebook, IC3 complaint, PayPal executive email .. I have tried every method to get a fair trial by PayPal with no success... It's so disappointing 😟

[VMAC2]

Hi, it may be a case for small claims court. Sorry that this is happening.  All the best.