Fraudulent sale - Case opened, Paypal closed case

[jaffab]

Hi all,

I STUPIDLY used paypal to order an expensive electrical item from a web site.

The item never arrived, and payment was taken - so I opened a dispute.

The buyer sent a bogus FedEX 'proof of delivery' which:

1) Was not to my address (FedEx confirmed it was NOT my address but under GDPR would not confirm the actual details)

2) The item size would not fit the item in question (unless it was a tardis)

3) Was signed for by "the reception or front desk" (this is a house, there is no reception, there are no businesses around here)

I raised a dispute, which paypal have now closed as "We've reviewed the transaction(s) and are refusing your claim(s). This decision was made because we received shipment tracking from the seller confirming that the item was delivered."

Getting hold of anybody at paypal is proving to be a nightmare - its all behind robots and options which dont help.

FedEX cant help, as to speak to them, I have to give a valid delivery number and associated matching address - which of course - doesnt match my address

So it seems Paypal just supports scammers - set up a bogus web site, take peoples money, when people complain, post up a bogus delivery and ker-ching all good.  Then paypal can hide behind its web site - not making anybody available.

[kernowlass]

@jaffab 

Paypal is just a payment processor that gives you 'some' buyer and 'some' seller protection.
So disputes for non receipt of item are mostly automated. Seller provides tracking that shows delivery = seller wins.
So then its your turn to do some work to assist Paypal in recovering your purchase price from your seller.

Firstly ring Paypal customer services and tell them that the number is fake or that the item was shown as shipped before you purchased it. With that information they may well just issue you a refund.

Secondly if they don't then... APPEAL
To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address. THEY DON'T HAVE TO SAY WHICH ADDRESS IT WAS SENT TO, JUST THAT IT WAS NOT DELIVERED TO YOUR ADDRESS.

Check tracking in below link to see where it went.
https://www.17track.net/en

When you have that, contact PayPal via phone (log on to your account and click contact at the bottom of the page, or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your Paypal payment that way and see if they will do a chargeback for you?