PayPal Community

Hi, it may be a case for small claims court. Sorry that this is happening.  All the best. ... View more

Hi, I would continue to file a complaint with the BBB about Paypal.  Something is not right and it could be that they are working together with the buyer.  Do you have any email correspondence from the buyer or Paypal? Attach it to your complaint.  Please let me know what you make out.  All the best. ... View more

File a complaint with the Better Business Bureau.  I did not have the same issue but once the company gets an email from the BBB, they act quickly as they do not want anything negative said against them.  ... View more

Awesome! Exactly what they said to me...the correct decision was made as I did not provide a tracking number but they would give me a one time refund.  They thanked me for informing them about the merchant and would start a file on the company.  I am leaving Paypal too when I received my refund. ... View more

File a complaint with the Better Business Bureau.  I did and am getting a refund back. ... View more

Hi Tenatra, My appeal was denied.  They ruled in favour of the seller again, therefore condoning the bad business practices of the seller to continue using Paypal to rip off people.  I am going to report this to the BB and any other place I can think of.  Thanks for letting me vent on your post.  Cheers. ... View more

So sad that you had to go through it so many times.  I will post again and let you know whenever the review has been completed and Paypal has made their decision. ... View more

Hi Tenatra.   I filed an appeal by speaking with a representative. If it does not work out I will report the company somehow and give as many negative comments as possible in order to save others from being ripped off.  ... View more

Hi I am having the same issue, I purchased a pair of sneakers from a company called Pure Gem.  After receiving the sneakers, they were definitely not as advertised. Pure garbage, so cheap.  I opened a dispute with Paypal, and was given the same response as you received.  I noted there is no "appeal button" as per the help section.  Paypal had numerous photos, links, etc. and still ruled in their favor. The company is defrauding people, and has changed its name at least twice.  Their website name and FB pages were changed to something else, then changed back again.  The sneakers were shipped from China and the package was relabeled in Ontario, but they want you to pay for the return shipping to Australia.  The cost of return shipping is almost half of what I paid for the sneakers.   Paypal is condoning the company's bad business practices by allowing them to continue using Paypal to rip people off.  I am currently on the phone with a Paypal rep.  ... View more