Supporting documents

[Peterjsilva]

Can a seller view buyers supporting documents in Resolution Center?

[PayPal_Meghan]

Hello @Peterjsilva, 

Congratulations on your first post in the Community! 

I understand you'd like to learn more about supplying documents within a PayPal claim. If you upload supporting documents, PayPal representatives will be the only ones who can view them. This is to protect your privacy, just in case any sensitive information is accidentally uploaded. 

I hope this answers your question about supporting documents and that you have a lovely day! 

- Meghan

[Peterjsilva]

Can a seller view messages a buyer sent to the Resolution Center without a seller viewing supporting documents?

[PayPal_Meghan]

Hi @Peterjsilva, 

Thanks for reaching back out! 

When a case is in a dispute phase, the seller will be able to see the messages. However, once it's escalated to a claim, any additional messages would only be able to be reviewed by PayPal Customer Support. You can learn more about the difference between a dispute and a claim on our Help Center here. 

If you have any further inquiries, don't hesitate to reach out to Customer Support through one of these options. 

Best wishes! 

- Meghan