PayPal opened a dispute case that I never filed

[James22LL]

I sent someone money through PayPal a few months ago and I never disputed the transaction with PayPal or my bank, yet out of nowhere, PayPal opened a dispute case yesterday, claiming that the dispute was filed with my bank and that it is out of their hands. I never filed any dispute and my bank has no record of a dispute being filed on that transaction. The bank can't cancel the dispute case since in their system, there is no dispute case, yet PayPal claims they can't close the case because it was filed with the bank.

Has anyone experienced anything like that or does anyone have any idea what might be going on?

[PayPal_Bindu · Accepted solution]

Hello @James22LL 

Welcome to the PayPal Help Community and thanks for posting!

I understand your concern about the open dispute with your bank towards a payment sent using PayPal. Chargeback is when you report a transaction with your card or bank for a refund. The chargeback process is initiated outside of PayPal. To get the chargeback closed, I recommend you to review the details of the chargeback in the email you have received and check with your bank again with the chargeback ID. For any additional assistance, please reach out to PayPal Support team. 

Hope this information helps,

Bindu