PayPal opened a dispute case that I never filed

James22LL
Contributor
Contributor

I sent someone money through PayPal a few months ago and I never disputed the transaction with PayPal or my bank, yet out of nowhere, PayPal opened a dispute case yesterday, claiming that the dispute was filed with my bank and that it is out of their hands. I never filed any dispute and my bank has no record of a dispute being filed on that transaction. The bank can't cancel the dispute case since in their system, there is no dispute case, yet PayPal claims they can't close the case because it was filed with the bank.

 

Has anyone experienced anything like that or does anyone have any idea what might be going on?

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PayPal_Bindu
Moderator
Moderator

Hello @James22LL 

 

Welcome to the PayPal Help Community and thanks for posting!

 

I understand your concern about the open dispute with your bank towards a payment sent using PayPal. Chargeback is when you report a transaction with your card or bank for a refund. The chargeback process is initiated outside of PayPal. To get the chargeback closed, I recommend you to review the details of the chargeback in the email you have received and check with your bank again with the chargeback ID. For any additional assistance, please reach out to PayPal Support team

 

Hope this information helps,

Bindu

If you feel this or any other post helpful, please enrich the community by giving kudos or accepting it as a solution.

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PayPal_Bindu
Moderator
Moderator

Hello @James22LL 

 

Welcome to the PayPal Help Community and thanks for posting!

 

I understand your concern about the open dispute with your bank towards a payment sent using PayPal. Chargeback is when you report a transaction with your card or bank for a refund. The chargeback process is initiated outside of PayPal. To get the chargeback closed, I recommend you to review the details of the chargeback in the email you have received and check with your bank again with the chargeback ID. For any additional assistance, please reach out to PayPal Support team

 

Hope this information helps,

Bindu

If you feel this or any other post helpful, please enrich the community by giving kudos or accepting it as a solution.
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