Lost a dispute unfairly despite the buyer's own evidence
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I am seriously frustrated with Paypal,
A buyer opened a case with a picture of the received item saying she received "Bird Box" However it is our recycling project that the box we put in the product turns to bird box. the product is in the box. And paypal refunded to the client even though we explained this to them:
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Strange because normally the buyer has to return the item back to the seller first before they receive a refund with a paypal dispute.
Are you sure it was not a chargeback done directly via the buyers credit card issuer if they funded their paypal payment that way?
Advice is voluntary.
Kudos / Solution appreciated.
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indeed very strange. no no she opened dispute uploaded the product box's picture and said she didnt receive the item but a bird box, it is even funny 🙂 how can you be this gulliable not open the box. or simply doing it for scam.
Resolution center 3rd time updated now in favor of buyer but one of the rep gave us a credit of $110 just now.
We are happy we got the money back but it is very strange that paypal repaatedly review the case in favor of buyer.
Thanks for your response.
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