I ordered something off Etsy using PayPal pay in 4 but the product arrived to me damaged and late!!

[Kellian1]

I ordered something off of Etsy but the product arrived to me damaged and late, I used PayPal pay in 4, but seller is not willing to refund me!! I tried to file a claim but PayPal states if the seller does not respond, the claim will go in the sellers favor since they have already paid for the total. 😞 is there anything I can do? This sucks because the product was suppose to be a gift for my aunt, I had to buy her something else since the gift was too damaged and arrived too late.. please help!!!

[kernowlass]

@Kellian1 

Open a dispute and escalate to a claim as long as you have tried to contact the merchant first before you escalate.

[Kellian1]

Yes, I originally bought multiple things off Etsy (totaling over $100 so I did the pay in 4. But I only want to return this specific item due to the late delivery and damage product). I have already tried to reach out to the seller but after they declined, they stated I would have to pay for multiple hidden fees that were not a part of the return policy. They said if I wanted to return the item, I would have to pay for the shipping to ship it back, the shipping they had to pay to ship the item to me, a $20 restocking fee, and another convenience fee. I pointed it out that since it was not under the return policy, I am not going to pay a $20 restocking fee, a convenience fee, and also cover for the shipping cost for them to send me my item because I already previous paid $40 plus $10 shipping. I already paid for the shipping previously so it wouldn’t make sense to send another $10 to cover the shipping... 3 days later and still no reply so here I am, filing a claim thru PayPal but PayPal states if seller does not respond to them too, then the claim goes in the sellers favor because they already paid in advance for my PayPal pay in 4.

[PayPal_Bindu]

Hello @Kellian1 

Thank you for joining the PayPal help Community!

Sorry to hear about the issue with your recent purchase paid using Pay in 4 plan through PayPal. When a dispute is opened, you have 20 days to settle it with the seller. If you can't come to a resolution, you can escalate the dispute to a claim so PayPal will investigate this further. If the seller doesn't respond in the given time frame, PayPal will review the information provided by both sides and decide the outcome. In Significantly Not as Described (SNAD) case type, you may need to initiate the return shipment of the damaged item and upload the tracking information in the Resolution Center to receive the refund. You can always check the updates of the dispute in the resolution center of your PayPal account. 

Thanks for the help here @kernowlass !

I hope this information helps  you,

Bindu