How do I dispute a payment made with my debit card to a scam paypal vendor

[cdiggity]

I purchased an item from what was a scam web site, and never received it.  I made the purchase with my debit card, but it appears the scam site was a paypal vendor.

My bank wants me to resolve this through paypal, but paypal is insisting I refer to the transaction in my account.  Since I paid with a debit card, the transaction doesn't show up in my paypal account.

How do I get help with this?  Picture of how the transaction shows up in my bank statement for reference.

[kernowlass · Accepted solution]

@cdiggity 

If you bought something online with a debit or credit card and didn't log into your Paypal account then of course it won't show on that Paypal account because you bought as a guest buyer.
However your seller may have processed that payment using their Paypal 'card reader' and so Paypal would show on your bank or card statement.

You ''may'' not have Paypal buyer protection cover as a guest buyer but you can contact customer services and they may be able to assist you by reaching out to the seller for you OR opening a dispute if you are covered by buyer protection.
So If you need help for a guest buyer transaction then you can;

1. Phone Paypal customer services and see if they will help you.
https://www.paypal.com/cshelp/article/how-do-i-contact-paypal-customer-service--help378
OR
2. Contact your card issuer for a chargeback.