Was charged excessive tax on top of purchase cost that was not included on seller's invoice

ryguy55_
New Community Member

I recently completed a transaction through Paypal and my total on the seller's website was ~$23. That's what I confirmed to pay and that's how much the invoice they e-mailed me was for. Then I was charged ~$29 on Paypal because a $6 "tax."  I didn't agree to pay this, and it's quite excessive. I've reached out to the seller and haven't gotten a response. What do I do next? Dispute the transaction? Is that a seller tax or is it Paypal? How can I be charged more money than my confirmed payment? Thank you in advance.

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1 REPLY 1

PayPal_Shradha
Moderator
Moderator

Hello @ryguy55_,

 

Welcome and thank your for posting your concern.

We understand you are facing issue with billing for your order. PayPal offers purchase protection to help safeguard our buyers. If you identify a billing issue with a transaction on your account, we encourage you to report it in our Resolution Center as soon as possible. By opening a dispute, you're notifying the seller that you're not satisfied with the purchase and want to resolve the issue. For further assistance, I recommend reviewing the relevant help centre article for more detailed information 
 

Hope this information is helpful for your!

 

Warm Regards,

Shradha 
 If this post or any other was helpful, please enrich the Community by giving kudos.

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