How money

[nguyen22]

I have a payment that the buyer reported as having an issue, but I am completely honest as I have shipped the item and updated all the information in the dispute, as well as worked with the buyer. They claim they didn't file a report, but PayPal is still holding my money, and they just say the case is under review. So, can I get my money back, and how long will it take for me to receive it?

[PayPal_Chinmaye]

Hello @nguyen22 

Thanks for visiting PayPal's Community Forum.
 

I do understand that your payment is on hold. Please read this article to know how this can be done. You can reach out to the Support Team during business hours by clicking the contact us option at the bottom of PayPal page for any additional help. If your unable to login or are not in access of your PayPal account, you can connect with us via phone call as "as a Guest" (this does not require you to sign in to your PayPal account).
 

Hope this helps you!
 

Warm Regards,
Chinmayee

If this post or any other was helpful, please enrich the Community by giving kudos to its author, accepting it as a solution, and/or coming back to assist others. Members make this Community great!