PayPal Community

4MuMMy · ‎Dec-06-2022

How can I understand why my account is limited? I constantly get automated messages when I ask this. I haven't gotten a real answer yet. How can I prove that I am a real person? I uploaded my ID and driver's license photos to the site.

kernowlass · ‎Dec-07-2022

@4MuMMy

You need to contact customer services to resolve any limitation or account specific issues.
Click help / contact bottom left of Paypal pages for options available for your country.

Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

Advice is voluntary.
Kudos / Solution appreciated.

View solution in original post

kernowlass · ‎Dec-07-2022

@4MuMMy

You need to contact customer services to resolve any limitation or account specific issues.
Click help / contact bottom left of Paypal pages for options available for your country.

Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

Advice is voluntary.
Kudos / Solution appreciated.

richieukoko · ‎Dec-08-2022

Did you manage to solve this issue at all? As i am experiencing something very similar to you.

richieukoko · ‎Dec-08-2022

Have you found any means to resolve your issue?

MMarchenko · ‎Dec-08-2022

You may try to call via the phone.

AdinotechZA · ‎Jun-28-2023

I also need to understand why my account has been limited and how it can be rectified.

PayPal_Bindu · ‎Jul-01-2023

Hey @AdinotechZA

Welcome to the Community and thank you for your post!

I do understand your concern regarding your account being limited. PayPal system often reviews account for potential risk which may lead to place a limitation on the account based on the information found at the time of review. I know this can be upsetting! You will be notified the reason of limitation via email. I recommend you to PayPal team to help you with what next to done and help you accordingly. You can find the contact options in this article : How do I contact PayPal customer service?

Best wishes,

Bindu

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AdinotechZA · ‎Jul-03-2023

Thank you but this reply is of no help to me as I have already spoken on the phone to the PayPal help center a couple of times. The one person said that he has never seen my type of South African ID document and that made me cross.

AdinotechZA · ‎Jul-05-2023

It is just pathetic - I have had ZERO updates from any PayPal admin member regarding my account limitation. What gives?

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How can I understand why my account is limited?

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