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It also happened to a friend. I will close my paypal account and recomend all my familly and friends to not to use paypal as it not safe compared to credic card. My visa payback my stolen money. PAYpal doesn't payback stolen money and say that you did it inventing facts that are simply not true. they don't investigate they just deny the user version and then bully them to pay.
September 28 early morning someone hacked my PayPal account and did transaction for 3720 CAD. I get into my account immediately by pushing "forgot my password", and then I starting messaging Message Center, but Paypal kicked me out of my account and let pass the transaction. Once I open a case, they sent me a message that my transaction was not unauthorized.
I have lot of evidences: they can track my IP address, they can follow all my messages when I tried to prevent it, but nothing works so far.
Anybody know how to deal with that? I don't believe that we can nothing to do and it is not just 20 bucks that I can forget during the current situation.
I don't think you can do anything. Paypal writes that it has investigated (of course this is a lie by paypal) and that they do not see the unauthorized transaction and thus **bleep** you off. I researched my case and found out that 3 transactions were made by someone from Germany and I live in Croatia. I was able to get a refund for just one transaction by contacting the store and I explained to them that my paypal account had been hacked. From paypal users have no protection which is unfortunate
This happened to me as well. My wife and I live on a low fixed income. It's almost Christmas and I'm being charged for something I didn't purchase. How can Paypal say it was an authorized transaction? This is more than unacceptable. I don't even know what the purchase is. I think a group lawsuit against Paypal is very much warranted.
Same thing happened to me. Someone hacked my account and bought $480 worth of shoes. PayPal said it was not unauthorized. Well if I didn't authorize it, It is unauthorized. No help from PayPal. They live in Saudi Arabia. PayPal has a security problem and will not admit it. I have removed all my credit cards and will never use PayPal again. It's safer to just use your credit card. At least my credit card notifies me if they see any fraudulent activity and will hold the payment until I verify. PayPal will just let it go through without any concern.
I've reported this case to my credit card, so the credit card took all 3720$ from PayPal and it was refunded.
Then PayPal limited my account and asked my to send the my Photo ID and my new credit card number. The probably wanted to provide it to someone again.
Will never use them anymore!!!!