I have had exactly the same problem. Account hacked. I received a message saying payment had been sent for $2800 in the middle on the night! I reported my account hacked. Flagged the transaction with PayPal. Cancelled my credit card just incase. PayPal denied the claim with no investigation and refuse to acknowledge account hacked. My credit card stopped the payment as I had flagged it with them before it went out. I now have a negative PayPal balance of over £2500 and they are threatening legal action if I don't send the money to them to clear the balance. Their suggestion-pay it on your credit card and then claim it from them. I have already notified my credit card that the transaction is unauthorised - that's why they haven't paid it. If I now say to pay it I am authorising the transaction therefore can't claim. I notified PayPal with in 3 hrs of the hack and the transaction being made - they still sent the payment and they know who they sent it too! Surely it is thier liability to get it back from them not threaten me with legal action for a payment that I didn't make! Would never ever use them again and recommend everyone to close thier accounts. What is the point of reporting hacking and unauthorised transactions if they just pay them anyway!
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I received a massage from paypay saying"payment has been made to xxxx for $2800. I reported this straight way to say I hadn't made the transaction. Followed all thier protocol to change my passwords and report the unauthorised transaction. Then received and email - case closed as they didn't think it was unauthorised no refund would be made. I cancelled the dd to my bank thinking that if they couldn't take the payment - they wouldn't send it. Unfortunately that is not the case. I now have a negative balance in PayPal to which they say they will pass for debt collection. I did not make the payment. I reported it instantly that my account had been hacked and I did not make the payment. They have done absolutely nothing to investigate but still debited my PayPal account and are now threatening debt collection. I am at a loss as what to do next?
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