GTHW App - Fraudulent subscription payment

[JasmineR007]

This company took money from my account and I have no idea who they are?

[Pjay347]

I had the same charges. Mine was from headway app. Gthw. I signed up for a free trial. And it auto set up recurring charges. Of course theres no easy way to contact them.

[Rufus11th]

This company took £36 pound from my account this morning, PayPal said it was an authorised payment but I have no idea who they small amounts have been taken twice before, can somebody tell me me what I can do, Thanks, Steve

[Francine2024]

GTHW App took money out of my account. Never subscribed to it. How do I get refunded for this charge and cancel.

[PayPal_JonK]

Hello @Francine2024, 

Welcome! Thanks for visiting PayPal's Community Forum. I'm sorry to hear you have some unrecognized activity on your PayPal account. Normally, the best option is to start with an unauthorized dispute when you encounter activity you did not authorize on your PayPal. That process should walk you through changing your password and security questions as well. Please don't forget to review the subscriptions on your account to make sure there are no more surprise automatic payment profiles signed up there. 

Best wishes with your case!

 - Jon K

[Kat1234567]

I was charged twice on the same day  two separate months even though I cancelled after the free trial period and my subscription in settings on my phone shows this.

This company is acting in a fraudulent way intentionally or has some serious glitches which makes me even more nervous. 

I have made the paypal account inactive for this merchant - you  need to change it to inactive for this merchant in Paypal and check in settings on your phone under subscriptions the n lodge a dispute with PayPal. 

[aaronsnyder8315]

I’m having the same issue. Was yours resolved?

[LalehAbr]

It just happened to me too! It's almost one year later. If they are ding this fraud, why paypal is still letting them? Did you find a solution?! 

[Mumzel]

Who are they?

[sarahgee1243]

This is a company called Nibble. They specialize in offering mathematics lessons and courses.

[Kenny7122]

They have taken over £100 and I don't even know who thay are.