Fraudulent charge by Bytedance

[Bente3]

I’ve been charged with USD 98.80 on my Credit card by a company called Bytedance. On my activity it is mentioned: Tiktok. I got no idea why I’ve been charged with USD 98.80 as I have not ordered nor received any products or  services from Bytedance or Tiktok. I’ve issued a complaint at Paypal, but they’ve rejected my complaint. I’ve reopened my complaint and it is under investigation. 

how is it possible that I am being charged with USD 98.80 for a company I’ve never heard of and got no idea why USD 98.80 have been charged to my credit card. I didn’t receive an email from Bytedance nor Tiktok in which they’ve mentioned which product or service they’ll deliver for USD 98.80. The safety and security of Paypal is very poorly as I’ve never been scammed via normal bank transactions. I guess everyone needs to be scammed someday..

does anyone have a suggestion for me? Go to my credit card supplier and issue a fraud report?

[Rigmo]

paypal.in.eu02 at bytedance dot com While I was sleeping, three transactions were made, for which I have no idea, not did I give my consent, but I have not a subscription! I noticed and immediately informed you with a call. How is that possible? Please take the necessary steps to return the funds. How is it possible to install autorosation for all truncations? This card is connected to paypal I pay with it aliexpress ebay it's. Excuse me, I don't use the term, nor do I care about **bleep** like tik tok its. Thanks in advance

[glitterchick]

Contact paypal and if they dismiss your claim keep sending a new request. It took me 3 months to retrieve my money after numerous requests and informing paypal it has happened to multiple people if they check this page. Good luck 🙏

[Saliga]

They also charged me like... 30 minutes ago. I didn't give my password to anyone! 

[PayPal_Shradha]

Hello @Saliga,

Welcome to the PayPal Community Forum! 

We are sorry to hear about the unrecognized transaction made from your PayPal account. Kindly refer the help centre article  How do I report an unauthorized transaction or account activity? to report an unauthorized transaction.

You can also reach out to our customer support team to know what can be done next or to get an understanding of the possible solution to the issue raised. Please reach out to the Support Team during business hours by clicking the Contact option at the bottom of PayPal page.

Hope this information is helpful for your!

Warm Regards,

Shradha

[Saliga]

Hey, I reported the transaction and a refund was processed. However, my bank account still shows a hold on the fraudulent payment, even though the refund is already reflected in my PayPal account. The money hasn't physically returned to my bank account yet. Will it only return once the transaction is unlocked and posted?

[PayPal_Shradha]

Hello @Saliga,

Thank your posting your concern again in PayPal Community Forum!

We understand that you want to know the status of your refund which has been processed by PayPal. The time it takes to receive your money varies by payment method. In some cases, refunds go to your balance account in case we are unable to credit your original payment method or when you choose balance as the destination. 

Within the Activity log, you will find the Refund Tracker. Kindly refer the Help centre article to know more about the process and status of the refund. In case you will not receive your refund to your funding source as per the time frame mentioned in help centre article kindly reach out to your bank.

I hope that helps!

warm Regards,

Shradha

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[Qyren]

This just happend to me aswell, and paypal closed. 90 euros gone. What should i do?