Estimated case resolution date keeps changing

[JayBirdUK]

Filed a case on 16th December - 4 weeks after an item was ordered and 2 weeks after it should have been delivered. 

Case moved to 2nd stage of "We are reviewing the information" on 19th December. It is "stuck" at this point.
The estimated case resolution date keeps increasing by a couple of days at a time and is now at 14th Jan. 
Seller has not responded to this or any contact. 

Online chat do not deal with this as it was via PayPal Credit.
Customer services do not deal with it and all updates will be via the resolution centre.
There is no email address to try. 

I seem to be in limbo with this open dispute that has an ever-increasing end date and no way to talk to anyone about why ? 

Any ideas folks ? 

PS. Item has still not arrived. 

[PupBoomEd]

Same thing here. Then despite photos and descriptions that showed in black and white that I didn’t get what I purchased -Patpal ruled in the sellers favor. I hate PayPal.

[PayPal_JonK]

Hello @PupBoomEd, and everyone, 

Welcome to the PayPal Community! I'm sorry to hear you've all run into some issues with a recent dispute. I can understand how any dispute process can be a bit frustrating. Normally, when a case is opened for either an item not received or an item received that wasn't what you had expected, PayPal will try to provide an unbiased solution by taking in all aspects of the case and it's transaction. 

If a case is decided in the other party's favor, and you still have evidence that you would like considered that was not able to be provided in the original case's decision, you may wish to reach out to our Customer Support teams to see if the option to appeal the case's decision is available. You can reach Customer Support by clicking Contact at the bottom of the PayPal website.  They're also available through Twitter direct message or Facebook instant message.

However, I would still recommend reviewing the following resources to make sure you're up-to-date on PayPal's dispute processes and Purchase Protection.

Does PayPal cover my purchase if there's a problem?

PayPal’s Purchase Protection program

How do I escalate a PayPal dispute to a claim?
 

I hope that helps!

 - Jon K