Do Not Use PayPal as a Transgender User

mollykathryn
Contributor
Contributor

I am a transgender man who has changed his name legally. I uploaded my accurate documents to PayPal to change my name on my account and my account was permanently limited. I have not been able to get in contact with any customer service representative. I think this is ridiculous and I am incredibly frustrated with PayPal. I do not recommend using their services as a transgender user.

Login to Me Too
1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@mollykathryn 

 

If its a legal name change then appeal?

 

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, (during business hours you may also be able to message whilst logged out).
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a private direct message via Social Media on Facebook, Twitter/X, or Instagram pages.



Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.