Disputing case resolution

[Znatok]

I had a case that was "decided in the buyer's favor". Not surprising as it was never decided in seller's favor during my more than 15 years experience with PayPal.

But this time I was especially disappointed and I finally decided to argue the decision. Customer just complained that he is not satisfied with the product (for no reason) and I ended up without a money and without a product. PayPal does not check that product was really returned to the seller in such cases. 

After a few days of lookup on PayPal help pages I could not find any way to argue the case. I don't even see a way to write to a customer support. The only option is to call them, but this is not acceptable as it takes a lot of time to reach someone who can really help.

What would you suggest me to do in this situation?

Thanks.

[kernowlass]

@Znatok 

Buyer normally if they win a dispute have to send the item back with tracking, once they supply a tracking number they receive a refund.

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, (during business hours you may also be able to message whilst logged out).
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a private direct message via Social Media on Facebook, Twitter/X, or Instagram pages.