Dispute resolved in favor of both parties

[betheb]

I sold a few items to someone on a social media platform, was paid, sent the items out and requested verification that the item was received. Now, the buyer has filed a claim that the items were not received. The dispute has been resolved but was resolved in both our favors. The buyer is being refunded but not from me. I'm wondering if anyone else has had this come up and why this would happen.

[PayPal_Bindu]

Hello @betheb 

Welcome to the PayPal Help Community and thanks for posting here!

I am happy to help you with your inquiry about the outcome of the case. PayPal offers protection to buyers and sellers through protection policy if certain requirements are met. PayPal review all cases objectively and tries to make a fair decision based on the verifiable information that is available at the time. Based on the information provided during the claim process, PayPal may decide to favor both buyer and seller. You can review the details of the dispute in the email you've received or in the resolution center of your PayPal account

Best wishes,

Bindu