Dispute circumstances have changed - start a new one or keep original open?

[Flummox2000]

Hi. 

2 weeks after ordering an item, I opened a dispute because it hadn't arrived within the stated 5-7 days (the seller / company has since been very communicative and helpful). Today, a month after the order date, it arrived and seems to be complete and correct, but the item (an e-bike) requires assembly and testing, which may take a week or so. Should I keep the current dispute open, or close it and open a new one if there is a problem such as faulty or missing parts etc?

Thanks.

[PayPal_Shradha]

Hello @Flummox2000,

Welcome and thanks for posting in the PayPal Help Community!

I understand that you want help with your dispute whether you keep the dispute open or close and later if require can be reopened. Once a dispute or claim is closed, it can not be reopened or escalated. Kindly be sure and satisfied before closing the dispute. I recommend you to refer the Help Centre Article for further details.

Hope this helps you!

Regards,

Shradha