Regarding case PP-L-466816101942, we would like to seek your assistance.
We first received this case at the beginning of June, informing us that our website had violated PayPal's guidelines, but without a specific email explanation. About a week later, we were told that we had received an email from the We Care team, suggesting that there might be an issue with our live streaming feature. However, by this time, our live streaming feature had already been taken offline. We fed back these circumstances, based on the vague instructions in this email, to the We Care team's email, but have not received a reply.
The planned content review time for this case was within 5 days, and the case closure was expected to be in mid-July. However, by early September, no one had reviewed the materials, closed the case as planned, or contacted us by email.
It was not until mid-September, when we all thought this case might have been overlooked due to negligence, that PayPal suddenly changed the status of this case, informing us of another issue with our website. This time we managed to contact the team by phone. They informed us that we would receive details from the processing team within 3 days, and the case would be reviewed within 5 days. Now it has been 6 days, and we still have not received any case updates, email replies, or phone contacts. Meanwhile, our website's users have been unable to receive payments for a week.
In conclusion, as a partner of PayPal for 4 years, we are more than willing to improve our work to comply with PayPal's community guidelines. However, there is no effective communication channel here, and no one has stepped forward to resolve the issue. This time, we do not know how long we will have to wait again...
