Defective phone

[Abiyaseen]

I bought an iPhone from eBay in August, used PayPal to make payment. The phone became defective, issue seemed to be it had a third party screen which affected the battery. I contacted the seller who agreed that he would send a replacement with genuined parts if I returned the defective one. It has been 2 weeks since he received the one I sent back, he's been dragging his heels in sending the replacement. Would PayPal get involved if I didn't get that replacement back from him? Would the dispute be under item not received, as I did receive the original one but struggling with the replacement. Thanks in advance

[PayPal_Chinmaye]

Hello @Abiyaseen 

Thanks for visiting PayPal's Community Forum.

I do understand that you have not received the item as promised by the seller. Please read this article to open a dispute. You can reach out to the Support Team during business hours by clicking the contact us option at the bottom of PayPal page for any additional help. If your unable to login or are not in access of your PayPal account, you can connect with us via phone call as "as a Guest" (this does not require you to sign in to your PayPal account).

Hope this helps you!

Warm Regards,

Chinmayee

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