Debit during an active case

Koda_
New Community Member

If I bought something and PayPal hasn't debited my bank account yet and then open a case because the product wasn't delivered, will PayPal still debit after a while or will it not while the case is active?

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1 REPLY 1

PayPal_Meghan
Moderator
Moderator

Hello @Koda_

Welcome to the PayPal Community Forum! 

I understand you'd like to learn more about opening a dispute case when your payment still hasn't been processed from your bank. I'll be happy to help! Opening a PayPal dispute will not cancel or stop any pending transactions. If you make a payment with your bank account, you should see it be debited from your account in three to five business days on average. 

If you still need to file a dispute, you can learn how in this Help Center article. When filing a dispute, you're opening a conversation between you and the merchant. If you don't reach an agreement, please escalate the dispute to a claim prior to when the case closes in 20 days. If the case automatically closes, it cannot be reopened under any circumstance. 

I hope this information helps and that you have a wonderful day! 

- Meghan


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