Balserv uab charges monthly

[Bright65]

I have never heard of this company, and some how i have been paying them 38 dollars a month for 7 months. And can not find contact information

[sharpiemarker]

@Bright65 

An automatic payment authorizes a merchant to charge you whenever you make a purchase on their website without signing in to your PayPal account. This is something that's set up on the first checkout with the merchant. The terms of the authorization will be available in your PayPal account.

Here’s how to find your automatic payments on the PayPal website:    

1. Go to Settings.
2. Click the Payments tab.
3. Click Manage Automatic Payments.
4. Click the merchant.
5. On this page, you can cancel the automatic payment or change the backup funding source.

Where provided, the Merchant contact info is found there as well.

[sharpiemarker]

@Bright65 

To contact PayPal customer services:

https://www.paypal.com/smarthelp/contact-us      

Scroll down to click “Message Us” or “Call Us” option on the bottom.

Or reach out to PayPal at Facebook or Twitter:    

PayPal on Facebook

PayPal on Twitter

[keywestfan]

I never authorized  $38.00 payment to Baltserv UAB for a Facial Recognition App. I don't even know what it is. PayPal closed my case, denied request for refund. I deleted my credit card, requested a new one from bank. But am out the $38.

[KCoda]

I just found out I have been paying for this ($38/mo) since 11/22! It is now 5/23! It appears I purchased two Apps at $5.00 and $1.99 from the same company. Don’t know what they are but there were no subsequent charges in that amount. Googled “What apps does Baltserv UAB sell?” Face Reader came up along with a button to get it and it was FREE. I searched for it in Apps and it doesn’t even exist. I checked my Apps list on both iPhone and iPad and it’s not there. I called PayPal to resolve. Girl took my info regarding problem then transferred me to another department. I’ve been on hold for almost an hour. Will post resolution if I get one!

[JB007AZ]

I’ve been charged $38 a month as well since January thinking it was a different subscription for my daughter. Did some searching today, and it is a Facebook Scam. “Mary [Removed] Face Reader”. It’s not an actual app. I agreed to the initial $1.99 & $5.99 purchase but no where does it clearly state at the time of purchase/check-out it would be a recurring purchase. I found the website and at the very bottom of the page there is a link that brings up the $38 charge 3 days after the initial purchase. So shady! https://www.facereader.app/generalconditions

[Vesna66]

I just noticed that a company called baltserv has been charging me $38 for months. I never subscribed to anything va paypal and never even heard of this company.

[Koyuhia2023]

Same thing happened to me with that company and I was charged for two months, but I never got a refund. Did they give you your money back?

[PayPal_Meghan]

Hello @Vesna66 and @Koyuhia2023, 

Welcome to the PayPal Community Forum! 

I'm sorry to hear about the unrecognized subscription payments that have taken place. I recommend reviewing your PayPal Activity Page to locate the first payment for the subscription. At the top of the page, you can search the merchant's name. The first transaction typically has the most details and may help you determine what the subscription was for. If you find that all of the subscription payments were unauthorized, you can report them by following the instructions on our Help Center here: How do I report an unauthorized transaction or account activity? I also suggest canceling the subscription to prevent any future payments. 

I hope this information helps you determine what the transactions were for. If you need more assistance, please do not hesitate to reach out to Customer Support by selecting 'Contact' at the bottom of our website.

- Meghan

[Donnam58]

I have tried to email Mary [removed]  but no response even though the email states that someone will get back to me. I am out 38 bucks x 7. Feel like such a fool Will be careful to what I click on Facebook from now on.