sent a personal payment cant get money back

crittersrock
Contributor
Contributor
sent a personal payment, never got what i paid for, cant get any kind of response from the seller..so why cant i get my money back?
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crittersrock
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well that was only my second time i ever sent money that way..and last time...i didnt know there was another option i just figured i was protected..i was wrong...thanks for your time..

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kernowlass
Esteemed Advisor
Esteemed Advisor

@crittersrock 

 

Do you mean you sent a friends/family personal payment and didn't use the goods/services option?

 

If so then >>>

 

A friends / family (or gift payment) is intended as a transfer of funds from family or friends to one another. For this reason, there is no processing fee when payment is made with bank or PayPal balance.
However as it is a gift payment, there is also no buyer protection as no goods or services should have been exchanged.

If he was not a close mate or family member you should never use that option as it enables the seller to evade paying his Paypal fees and negates your buyer protection at the same time.

You would also not be able to open a dispute (apart from one citing an unauthorised transaction), which would be automatically closed as you did authorise the initial payment.

Be careful as using that option for purchasing goods is against Paypal rules and can lead to account limitation.

If you funded your Paypal payment via a credit card then contact your card issuer and see if they will help you but unfortunately they may decline as well as it was a gift payment.



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crittersrock
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well that was only my second time i ever sent money that way..and last time...i didnt know there was another option i just figured i was protected..i was wrong...thanks for your time..
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kernowlass
Esteemed Advisor
Esteemed Advisor

@crittersrock 

 

Don't forget the info I put in my last paragraph, worth a shot if you paid via c.c.


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crittersrock
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why heck no..they care about as much as paypal...none what so ever...250 bucks gone...
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