never received items from seller, PayPal refused my claim

[nihilnova]

I bought some items from a seller who used an Australian web address but was located overseas (but didn't reveal this on their website.) because they were overseas the items I bought were refused at customs and after looking online this happened with multiple people, so the seller was clearly aware of this happening. anyway, I opened a dispute and the seller never replied. I escalated to a claim and provided all the details including order confirmation, communication from the customs office and the seller saying it was not their responsibility. PayPal refused my claim saying I didn't provide enough information, though I'm not sure what else I can possibly provide. what can I do now?

[kernowlass]

@nihilnova 

If they were refused at customs then were they items that were against paypals acceptable use policy?

If not then try an appeal?

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, (during business hours you may also be able to message whilst logged out).
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.