losing a dispute

[fredsam]

Hi!i book a flight which was cancelled thru my paypal account.The agent told me it will take 8 weeks  but it took almost 16 weeks.I filed a dispute against the agent and it was in their favour.Then they message me that i need to close the dispute as the airlines can refund me just right few days after i filed a dispute that they got a respond from the airlines.Now i just got an email from the agent that they cant refund me cause they won the dispute.Have i got it wrong that i filed a dispute?

[GoodCitizen7]

By agent, do you mean broker?  Always pay for airline tickets with a credit card, not PayPal. Not preaching, just offering my advice. It sounds like you learned an expensive lesson. Unfortunately, PayPal does little to help customers in these kinds of cases.

[PayPal_JonK]

Hello @fredsam, 

Welcome to the PayPal Community! I'm sorry to hear you've run into some issues with a recent dispute case. Normally, the case decision is accompanied by a brief description of why the case was decided one way or the other. Since it sounds like the case has already been decided in the seller's favor and there's still some lingering concerns, I would recommend reaching out to our Customer Support teams to review the details of the case a bit further. You can also view details on our Buyer Protection here. 

Good luck with your case, 

 - Jon K