link to confirm identity is not working

[emadd0303]

When trying to click the link to confirm my identity in the resolution center, it takes me to a new page that says "something is not right" and "page not found" how can i resolve this?

[PayPal_Iris]

Hello @emadd0303,

Welcome to PayPal Community! I understand that you are having issues confirming your identity. Typically, this can be a result of a connection issues and can attempt these troubleshooting tips: 

- Activate location services on the device you're using. 
- Ensure you're not accessing the account from a VPN or Hosting IP. 
- Clear your cache and cookies. 
- Try a different browser, device, or computer. 
- Reattempt from a secure internet network from a location more consistent with previous activity with the account. 
- Avoid logging in when traveling to a different country.

Alternatively, please visit: https://bit.ly/3rPtHYg for more details on how to confirm your identity. 

I hope this helps!