What happens to my Dispute?

[tenkelly]

Hello,

I opened a dispute, seller did not responded after a week and it says that the case will be closed in 14 days.

What does it mean? Do I get my money back? Thank you.

[kernowlass · Accepted solution]

@tenkelly 

If its still at the dispute stage then do NOT let it auto-close.

If it auto-closes then you can't re-open it or a second dispute for the same transaction.

You have up to 20 days to escalate the dispute to a claim before it closes so make sure you do that if you have not already done so.

Only when its a claim does paypal get involved.

[tenkelly]

I did not have the escalate the dispute option when I was writing this, but as you anwsered it appeared! So thanks haha