Unauthorised transaction Stub hub inc pending status
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Someone got access to my PayPal account and made 2 transactions to Stub Hub inc Order from Stubhub Inc the amount of $ 1,090.95 USD. The status of this transaction is pending. I tried to file an unauthorized transaction in the support section, but they keep closing my case for no reason. I don't know what to do. I never used Stub Hub. For now, I've removed my cards from the account and changed the password. What do I do?
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Hello @abhinavchandoli
Welcome to the Community and thanks for your post!
Sorry to hear about the unauthorized charges in your PayPal account. I know this can be very upsetting! No need to worry! PayPal offers full protection for confirmed unauthorized transactions. Firstly, I recommend you to update your password and security questions. You can also refer this article for tips creating a more secure password.
Please check if there's any subscription signed up with the merchant in your PayPal account. If there's any unknown subscriptions added in your account, you can cancel those to avoid all future scheduled payments. Here's the article that helps you with the steps to review and cancel the subscriptions/automatic payments towards this seller.
You cannot report a pending transaction in the resolution center. As the transaction is still in pending status, you can reach out to the merchant to get it canceled to receive your money back. If not, you can wait till the status moves to completed to dispute the charges in the resolution center of your PayPal account. Here's how you can report the unauthorized charges in PayPal. Feel free to reach PayPal Support team by clicking the 'Contact Us' option at the bottom of PayPal page. Support is also available through Facebook, Twitter and Instagram pages.
Hope this information helps you,
Bindu

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