Unauthhorized payment i only see in my bank details not in paypal

Spitfiremk
New Community Member

I´ve just checked my bank details and there is a transaction as if i would have send money to a friend but i didnt and the transaction isnt visible in my Paypal history either

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@Spitfiremk 

 

If you bought something online with a debit or credit card and didn't log into your Paypal account then of course it won't show on that Paypal account because you bought as a guest buyer.
However your seller may have processed that payment using their Paypal 'card reader' and so Paypal would show on your bank or card statement.

If that is not the case then contact customer services and your card issuer to query the transactions.

So If you need help for a guest buyer transaction then you can;

1. Phone Paypal customer services and see if they will help you.
OR
2. Contact your card issuer for a chargeback.



Advice is voluntary.
Kudos / Solution appreciated.
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