Third party bypassing 2FA to change my password and security questions (Unauthorised access)

[AngryAngg]

Dear Paypal team / everyone else here!

On Thu, Jun 2, 12:47 PM (1 day ago), I received an email notification that someone has changed my Paypal's security questions and password, despite my account having 2FA in place (ie all logins have to go through my mobile phone). Can anyone on the Paypal team help out/investigate with this? I went through the contact us/agent for help, however, their advice was only to setup 2FA for my accounts (which I HAD in the first place, but was circumvented and bypassed as they are able to change my password and security questions).  As such, hope anyone from the team can contact me to investigate this, and I really hope Paypal is able to improve their security features in the future. Thanks! - Ryan 

[Sabre66]

Hi. My wife is going thru the same thing now but she can’t log into her account. It seems someone has changed her email and password and PayPal is closed. Any suggestions on what she can do?

[kernowlass]

@Sabre66 

@AngryAngg 

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones when available (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.