Sent payment for a phone, no phone came.
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Last week I agreed to purchase a mobile phone from a seller on an app for selling goods. All message's are recorded. Unfortunately, I believe it was a scam, that she was never going to send me this phone and just wanted to obtain the money. I don't qualify for buyers protection ( I raised a case in the resolution centre but could only select report unauthorised activity) but is there anything else that can be done? I could request to be paid but obviously they will not send me back my money. It was a lot of money and was for an Xmas gift. Any help is gratefully appreciated
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A friends / family (or gift payment) is intended as a transfer of funds from family or friends to one another. For this reason, there is no processing fee when payment is made with bank or PayPal balance.
However as it is a gift payment, there is also no buyer protection as no goods or services should have been exchanged.
If he was not a close mate or family member you should never use that option as it enables the seller to evade paying his Paypal fees and negates your buyer protection at the same time.
You would also not be able to open a dispute (apart from one citing an unauthorised transaction), which would be automatically closed as you did authorise the initial payment.
Be careful as using that option for purchasing goods is against Paypal rules and can lead to account limitation.
If you funded your Paypal payment via a credit card then contact your card issuer and see if they will help you but unfortunately they may decline as well as it was a gift payment.
Advice is voluntary.
Kudos / Solution appreciated.
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