Scammers in the Russian-speaking support service

kays36
Contributor
Contributor

Hello.
My PayPal account is personal and has been registered for 8 years for a citizen of Ukraine.
I am not engaged in sales, but only moonlighted on the stock exchange where there is a paypal exchange account. My account has been suspended and I received an email warning that my account has been temporarily disabled. But after providing my passport data and opening a bank account, I received an email without the PayPal logo, but from the Moscow office that my personal account was blocked forever without recovery. I know for sure that PayPal blocks all users from Russia.
I make a phone call, but there is no Russian-speaking agent in support, I receive letters in writing that do not meet the requirements of  support

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2 REPLIES 2

PayPal_Bindu
Moderator
Moderator

Hello @kays36,

 

Welcome to our community forum and thanks for posting!

 

I do understand your concern regarding your account being limited. Account Limitations prevent you from completing certain actions with your account, such as withdrawing, sending, or receiving money. Usually, we ask you to complete some steps in the Resolution Center. Please go the resolution center and see if there's any unresolved steps listed in your account. If there's no update reflecting in your account, I would suggest you to reach out to our team by clicking the contact us option at the bottom of PayPal page or send us a message through our Twitter(@AskPayPal) and Facebook page for additional assistance.

 

I hope this helps, have a great day!

Bindu

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kays36
Contributor
Contributor

This is a useless support group, I explained the whole situation and did not receive an adequate response.
My account blocking issue has not been resolved.
What's more, I get false answers

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