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We are doing service based business. recently my account get lmited,
and then paypal ask about my business informations and contact details.we provided all of them...
but now paypal also need
1.purchase receipt from your supplier
2.proof of fulfillment
But we are doing web hosting services. it will not require purchase receipt.
how can i solve this
Solved! Go to Solution.
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Fraud & Phishing
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Limitations
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Has anyone from PayPal replied to this? Does anyone know how to contact them by email and phone?
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Hello there. Surprised no one else answered this for you.
This is old. And is a mistake on paypal's part - not your mistake.
They have to sync THEIR backend up to get your account out of that mistaken 'purchase receipt' nonsense.
That is, unless you are a merchant of some kind....
I would just disregard.
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i get same message , can someone please tell me what to do i sell stuff from my collection i do not have supplier , also they ask me for some transaction
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this is the problem i encountered with my account sometime ago. And solving this issue hasn't always been a walk in the park especially if you aren't receiving goods/services to your clients from a supplier.
There's only one solution if you don't have receipt from your supplier. You(account holder) have to call Paypal's customer care and explain to them that you don't have seller receipt since you're offering direct personal services. Customer service technicians would lift that option and, cheers!! you're ready to submit your account restoration information.
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I have just been hit with these limits also. I'm just currently clearing out the house and recently listed items on ebay to sell to get rid of them and they are asking for this. I need some help on what to do.
thanks
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@AudiophileSea Do you mind sending the pdf template here? I tried the same way but Paypal said The document you submitted is illegible.
Thanks

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