Anyone find a good solution to this? This is completely unacceptable. I sold some old computer equipment to a company that buys used equipment. They want a receipt from my suppliers. I called CS and they said they would send the request to the back office for review. So PayPal gets to keep my money if I can’t give receipts. This is nuts!!!
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So the saga continues. Today a buyer set a dispute via PayPal saying a iPhone was not as described because he can not activate it in China. Do do I have any options? i answered the complaint and uploaded a receipt from Apple and the string of emails where he said I needed to call Verizon and tell them I have a “friend” who is using it in China. I told them and him to contact Apple as its under warranty and I cannot Support any issues at this point. He purchased the on eBay the beginning of December. Thoughts? TIA!!!
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I figure I’ll let this play out but it just boggles my mind that PayPal makes a mistake and there is no way for me to get them the document they requested. Should be super simple.
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Thanks for the quick replies. It was for an item I purchased that was not as described then after talking to the manufacturer they mentioned it might be counterfeit. I think that’s what turned it from a simple as described case to this. The funny thing is I have all the required documentation. I guess I could also disput it with Discover Cars since I used them via PayPal. This is just dumb.
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So I escalated the case to get PayPal involved. They then asked for docs which I provided, then it went to PayPal review, then back to me for the police report, then before the 30th which is in 5 days they took it back. The CS even said it was done by mistake but couldn’t do anything about it.
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Hello all So last Sunday (5days ago as of this writing) PayPal asked for a police report to go with my dispute. The email stated I had until the 30th to get it to them or the case would close. So I made the report and today it was ready for pickup. I went to the site and noticed that the status changed to “pending PayPal review” and I’m unable to upload the report. I called CS who said “oops someone changed the status and there was nothing we can do”. Any idea how I can get the info added to the case or next steps? I have the email from PayPal with the date but the CS didn’t seem to care.
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