Payment received unknown sender today - what to do?

Starlord2
Contributor
Contributor

I received to my paypal from an unknown sender for $150. I do not know this person, and the payment already went through on PayPal as payment status completed. There is an email of this person on the paypal page, but not sure if I should reach out to them or not, concerned this is a scam?

 

I tried to go through the resolution center but every time I try to select the transaction and move forward, the paypal website has an error and won't let me continue. I occasionally sell stuff online on ebay, or locally, but I definitely did not sell anything recently that is even close to $150.

 

This is the first time I've seen this before in all my years of using PayPal, not sure what to do here.

Appreciate all help and insight, thanks!

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1 ACCEPTED SOLUTION

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Solved

sharpiemarker
Esteemed Advisor
Esteemed Advisor

@Starlord2 


Contact PayPal and ask them to reverse the transaction for you because you do not know who the sender is nor did you sell an item for the amount :

https://www.paypal.com/smarthelp/contact-us      

Click “Call Us” option on the bottom.   

 

Or reach out to PayPal at Facebook or Twitter.    

https://www.facebook.com/PayPal     

Twitter: @AskPayPal      


Kudos & Solved are greatly appreciated. 🙂

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2 REPLIES 2
Solved

sharpiemarker
Esteemed Advisor
Esteemed Advisor

@Starlord2 


Contact PayPal and ask them to reverse the transaction for you because you do not know who the sender is nor did you sell an item for the amount :

https://www.paypal.com/smarthelp/contact-us      

Click “Call Us” option on the bottom.   

 

Or reach out to PayPal at Facebook or Twitter.    

https://www.facebook.com/PayPal     

Twitter: @AskPayPal      


Kudos & Solved are greatly appreciated. 🙂
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Starlord2
Contributor
Contributor

In the end, I contacted Paypal to help resolve the issue. Thanks!

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