Package delivered to wrong address

[Suzuki1400]

My package was not delivered to my shipping address but to another address in my zip code, somebody sighed for it so PayPal wouldn't give a refund, I have the UPS printout with a different address on it, the shipper won't answer my emails, what can I do.

[sharpiemarker]

@Suzuki1400 

Call customer service to appeal and provide your evidence:

https://www.paypal.com/us/smarthelp/contact-us      

Click Call Us option below the Common Issues section.

Or reach out to PayPal at Facebook or Twitter:    

PayPal on Facebook

PayPal on Twitter

[Gman2023]

Same thing happened to me but USPS wont give me the address of where the package was sent. So i could not provide proof to Paypal and they closed my case in favor of the seller. Now i don't know what to do after both Paypal and Ebay both ruled in favor of a scammer.

[PayPal_JonK]

Hi @Gman2023, 

Welcome! Thank you for joining the PayPal Community Forum. I'm sorry to hear a recent purchase didn't go quite as expected. You're right, for privacy reasons, shipping companies normally won't provide the address a package was shipped to. That's OK. PayPal doesn't need to know where the package went to in this situation. We just need to see proof that it was not sent to the address in your Transaction Details. Your shipping company can usually provide a statement that a package with the routing number you were provided was not delivered to the address you provided the seller.

I hope that helps!

 - Jon K

[Suzuki1400]

I went to UPS main Depot and gave them my tracking number 1z47vy660355626253 and they printed out the shipping order and it was delivered to [removed] who can I email a picture to please.

[PayPal_JonK]

Hello @Suzuki1400, 

Great question! Your best option would most likely be to reach out to our Customer Support teams via Facebook or Twitter at the links provided by @sharpiemarker above. 

Thanks for your time and help @sharpiemarker 

Have a great day everyone, 

 - Jon K