My account was permanently limited immediately after creation and now I can't use it or delete it.

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I created an account and just after adding my debit card and my account was immediately permanently disabled. I tried to call to see why but was put on hold for an hour before I gave up. I decided I'll use Venmo instead and requested my account be deleted by Paypal. It was immediately declined due to the account limitations. How do you get a hold of someone who can either lift the restriction or get your account deleted? The phone support is trash and there is no email or ticket options.

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Esteemed Advisor
Esteemed Advisor



Most common reasons for an account limitation are:-

1. You have a previously limited account (temporary or permanent) and you have tried to open a new account and not resolved the issues with the other account first.
2. Using a VPN.
3. Not being in the country where you have opened a Paypal account.
4. Being under 18 / minor account.
5. Having 2 Paypal accounts or more of the same account type.
6. Not having your legal name on your Paypal account.
7. Selling items (often virtual or digital) that Paypal consider a high risk of disputes/chargebacks OR items that violate their acceptable use policy.
8. Using the friends/family option for sales transactions to try and evade Paypal fees and risk of disputes.
9. Violating their acceptable use policy as per link.

If none of those then...

You need to contact customer services to resolve any limitation or account specific issues.
Click help / contact bottom left of Paypal pages for options available for your country.

Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: and @AskPayPal for Twitter.

Advice is voluntary.
Kudos / Solution appreciated.
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