My account limited permanent, already 180days but i can't withdraw

New Community Member

My account got limited permanent, it has been 180days and when i try to add my bank or credit card.

it's always error like this : "There’s a problem with your account. Please go to the resolution center so we can help you resolve this quickly."

i've try to contact customer service but they don't answer my chat.

can anyone help me to resolve this?



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Esteemed Advisor
Esteemed Advisor


If you have been told your Paypal account has been permanently limited then Paypal tends to hold any funds for 180 days. This is the same time frame that buyers have to open Paypal disputes.

If no disputes are opened in 180 days then normally you are allowed to withdraw the funds. That is as long as you are over 18, account is in your legal name and the account is registered in the country where you reside.

Sometimes they confiscate funds under this policy.

Paypal also may request further documentation from you before you can withdraw those funds.

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: and @AskPayPal for Twitter.

Advice is voluntary.
Kudos / Solution appreciated.
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New Community Member

Hello people, i have an service and some buyers decided to do moneyback even when they got everything, i got blocked and then i uploaded documents, later i got 180 days block, how can i prove that i didnt do anything bad?

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