Money sent to wrong account by mistake
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Disputes & Chargebacks
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How did you send the funds ie which option did you select?
Advice is voluntary.
Kudos / Solution appreciated.
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ok, if you have spoken to paypal customer services and they advised you to appeal then I guess you don't want our advice, only I was going to ask you which dispute you opened, never mind.
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Kudos / Solution appreciated.
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I would really appreciate any advice you might be able to provide as it was me that demanded the appeal. Is there any hope for PayPal to return this transaction ? I tried to find my account, I entered my name (Luke [removed]) in and clicked on my name that came up. Only after the funds were sent could I see it was a different Luke [removed]as the email was different. The paypal customer services people seem to be reading from a script and not understanding how the situation. Now the other Luke is not responding to my messages. Thank you again for your time.
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Which dispute did you open? Did you escalate to a claim?
How did you pay ie friends/family OR goods/services?
How did you 'fund' the paypal payment ie bank account / card or balance.
Advice is voluntary.
Kudos / Solution appreciated.
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I called them as soon as the mistake was made. I explained my situation which they "understood"
They themselves marked the dispute as "I did not receive anything. I want a refund." (as there was no option to mark it as an error).
The claim was denied "because this transaction is ineligible for PayPal's Buyer Protection."
I have now filed an appeal.
I paid as "goods/services"
I funded the payment via Mastercard debit card.
Thank you once again for your time and expertise.
Luke
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