PayPal Community

I called them as soon as the mistake was made. I explained my situation which they "understood" They themselves marked the dispute as "I did not receive anything. I want a refund." (as there was no option to mark it as an error).  The claim was denied "because this transaction is ineligible for PayPal's Buyer Protection." I have now filed an appeal. I paid as "goods/services" I funded the payment via Mastercard debit card.   Thank you once again for your time and expertise.  Luke ... View more

I would really appreciate any advice you might be able to provide as it was me that demanded the appeal. Is there any hope for PayPal to return this transaction ? I tried to find my account, I entered my name (Luke [removed]) in and clicked on my name that came up. Only after the funds were sent could I see it was a different Luke [removed]as the email was different. The paypal customer services people seem to be reading from a script and not understanding how the situation. Now the other Luke is not responding to my messages. Thank you again for your time. ... View more

Thank you for your reply I chose goods and services. Upon taking the advice from PayPal over the phone I disputed the transaction. It was denied even after providing countless evidence of how unique a mistake this is. How is it possible that they have denied it? I am appealing at the moment and even have evidence of communication with the other person with my name. I cannot be sure to trust he will return the funds if I stop the dispute. It is for £3500 which is an amount I desperately can’t afford to lose. ... View more