I bought a pair of speakers. The merchant gives you 30 days to return if you do not like them. They sounded poorly and so I filed a return with the merchant which they accepted and gave me a RMA. TRACKING proves the merchant received the speakers on April 4. I never heard from the merchant nor received a refund I filed a dispute with PayPal. I see the dispute and it says PayPal is waiting to hear from the merchant. PayPal issued me no provisional credit for the transaction in dispute, and is charging me interest on the charge, which I have no intention of paying. I have never had a bank or credit card neither provide a provisional credit or charge interest on a disputed amount, what is going on?
Welcome back to our community help forum and thank you for your post!
I do understand your concern about the disputed transaction in your PayPal account. You have to continue to make payments to keep your loan in good standing until the merchant processes your return. If the dispute is resolved in your favor, the disputed amount reduces the outstanding balance. Also, I would suggest you to reach out to our team through the available contact options at the bottom of PayPal page for additional assistance on the ongoing dispute. Support is also available through Facebook/Twitter pages.
Best wishes,
Bindu
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Thank you. As a matter of fact, I called Synchrony Bank instead of just messaging PayPal. The agent told me in order to get a provisional credit with the dispute and not incur late fees and interest, one has to call Synchrony Bank not just reach out to PayPal.
The entire amount is now in dispute, the $30.00 (!) late fee and interest, and the payment that was considered “late,” have all been wiped out.
