In order to raise my dispute to a claim, it states I can only do this on the day it closes?

[nordic77]

Having no option to raise a claim, it states I can only make a claim from the same day and time that the dispute closes.

[kernowlass]

@nordic77 

You can escalate to a claim at anytime as long as its 7 days post payment.

[nordic77]

Thank you for the prompt response. I did read around and others mentioned 7 days after payment however I had made the payment about 8 days ago.

The current status is that the seller hasn't responded, hasn't provided tracking but the Paypal app suggests: "Please allow some time for the item to be delivered. If you don't receive your item or are unable to resolve with seller, you can escalate on or after the 26th June." However when I look at the auto-close date for the dispute it is also 26th June at the same time. Any advice would be appreciated, thanks!

[sharpiemarker · Accepted solution]

@nordic77 

Do not use the app. Use the Resolution Center on PayPal website to escalate! Follow the steps here How do I escalate a dispute to a claim? to escalate. If the option to escalate is not there either, contact customer service requesting to escalate:

1. https://www.paypal.com/smarthelp/contact-us     
2. Click Disputes and account limitations.     
3. Click Disputes.    
4. Click Dispute a payment.    
5. Click Message Us or Call Us after “This information might help” box.

Or reach out to PayPal at Facebook or Twitter:    

https://www.facebook.com/PayPal    

Twitter: @AskPayPal    

[nordic77]

I have called Paypal today and they were sorry that my option to claim on both app and website were not visible.

They have now escalated the dispute to a claim for me.

Thank you for your help!